First and foremost, we prioritize our clients' goals and needs. Their real estate goals are our goals. Their success is our #1 priority, and we’re dedicated to making their real estate journey as smooth and stress-free as possible.

We can’t help our clients achieve their goals if we don’t fully understand them. It’s vital that you ask questions, listen, and understand so that you can effectively represent them.

You can’t spell honesty without n-e-s-t. No relationship can be successful without a foundation of honesty and transparency. Remember always to be truthful, transparent, and proactive with client communication. When you don’t know, say so (and find out the right answer); saying “I don’t know” builds trust, too.

Our passion for real estate drives us to learn and improve continually. We strive to always be learning and getting better…and our clients benefit from that. Podcasts, reading, conferences, continuing ed, office gatherings, or asking your fellow Nester - these are just a few ways to continually improve to become a true expert at your craft. And we know that learning and improving never stops.

You can’t do this part-time. Real estate is too complex, the markets change too quickly, and there’s too much at stake for our clients. We’re in this full-time and are 100% focused on real estate as a career. 

Build strong connections to understand your clients’ mindset and what they need from you.

Single-agent dual agency is never best for our clients. That’s why we don’t do it.

The initial consultation is key to setting expectations for the real estate journey. Take the time to lay a strong foundation, set clear expectations, and prepare your clients for success from day one.

We sweat the small stuff so our clients don’t have to. Have an eagle eye for details - contract language, dates and legal deadlines, inspection reports, zoning laws, etc - to ensure you are setting your client up for absolute success.

We can’t be glued to our phones and email 24/7. But we all know that buying and selling is stressful. Be prompt in your response times. Remember that delayed responses could lead to significant anxiety for your client.

Say what you want. And do what you say.

We’re not just here for a transaction but also to advise our clients well beyond closing day. Build lasting relationships and stay in touch with your clients to provide guidance, advice, and insight for years to come. There’s no such thing as a ‘past client’ - that’s not in our Nest vocabulary.

You’re a fiduciary. Take this to heart.

Uphold your fiduciary duty by providing care, loyalty, confidentiality, and full disclosure, always putting our clients' best interests first.

Bring your A-game to every property listing. Whether the market is hot or not, ensure top-notch staging, photography, marketing, and maximum exposure, regardless of the price. You and your clients should be proud of every marketing package you develop. Don’t stop short. Go all in every single time.

Research, vet, and build a deep rolodex of 3rd party contractors and professionals to assist you in guiding your clients through their real estate journey. And ask your fellow Nesters for updates and recommendations.

We believe in delivering exceptional service by working within our areas of expertise. If a client's needs fall outside our comfort zone or expertise, we prioritize their best interests by referring them to trusted professionals who can provide the specialized support they deserve.

Always let our clients know what’s next and what to expect, so they’re never left wondering about the next steps in their real estate journey. Prepping them with what to expect is the right thing to do. Not all surprises are good :)

Look for opportunities to create smiles and memorable moments.

If you’re ever stuck and unsure what to do, ask yourself this simple question: Is this best for my client? The answer will give you clarity and lead you to the right decision.